Availability request

Overview

CX has implemented seamless availability with all major GDS except for Axess and Topas, the most updated availability request could be found in the seamless availability rather than in Direct Access availability.

The first step to retrieve the most updated availability display is to retrieve the PNR so that all segments on the PNR will be taken into consideration. If the booking is a freshly new booking, please be reminded to ignore all existing PNRs before retrieve the availability display.

Carrier specific display options

Travel agents could use carrier specific display option for displaying CX only connections rather than direct access. Entries are as below.

Amadeus

Carrier specific display:
ANCX20MARTPELAX/ACX
ANCX10MARFRAPEK/ACX,KA
Connect point specific display:
AN1A20MAROSLPEK/XFRAHKG
Connect point and carrier specific display:
AN1A20MAROSAPEK/XFRAHKG/ACX

Apollo

Carrier specific display:
A20MARTPELAX#CX
A10MARFRAPEK9A#CX,KA
Connect point specific display:
A20MAROSLPEK9AFRAHKG
Connect point and carrier specific display:
A20MAROSLPEK9AFRAHKG#CX.KA

Sabre

Carrier specific display:
120MARTPELAX$CX
110MARFRAPEK$CXKA
Connect point specific display:
120MAROSLPEK9AFRA/HKG
Connect point and carrier specific display:
120MAROSLPEK9AFRA/HKG$CXKA

Worldspan

Carrier specific display:
A20MARTPELAX-CX
A10MARFRAPEK9A-CX-KA
Connect point specific display:
AN1A20MAROSLPEK/XFRAHKG
Connect point and carrier specific display:
A20MAROSLPEK9AFRA/HKG-CX-KA

For Abacus, Infini and Sabre subscribers replace "$" with "‡".

Using short segment sell entry

Travel agents are reminded to request seats on Origin and Destination basis. i.e. SYDLHR instead of SYDHKG and HKGLHR. Then use the short segment sell entry to sell.

Example GDS entries:

Amadeus - SS1Y1
Apollo - 01Y1Y2
Sabre - 01Y1Y2
Worldspan - 01Y1Y2

It is reminded Electronic ticketing cannot be supported when travel agent attempts to issue ET when segments are split into separate PNR. For example, LONHKG and HKGTPE are booked in separate PNR. Electronic ticketing is not supported in this scenario.