Name amendment

Overview

For compliance with immigration, security and government requirements, the passenger name contained in the booking must match that shown on the passenger's travel document. A name discrepancy between the PNR and the travel document may result in denied boarding or entry refusal on arrival at the destination.

The name field maximum in a CX PNR is 58 characters, however when there are interline carriers on the PNR, the name length cannot exceed 28 characters. In this case, truncate the name to 28 characters to prevent e-ticket synchronization issues and include the full name in an SSR OTHS.

Only a minor name change will be authorized, i.e.: misspelling, phonetic corrections, name order or title. Agents are required to adhere to the procedure below when requesting a legitimate name change.

Please note that a name change/correction performed without CX-authorization may result in automatic PNR cancellation.

Name amendment procedures

  1. Cancel all interline sector(s) in the PNR, if applicable, before making a name correction request.
  2. Request name change authorization from CX/KA using the following SSR OTHS format (an OSI is not permitted.) For SSR OTHS entry format please to CRS cue-card:

    SSR OTHS CX PLS AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK MR
  3. CX/ KA office will authorize/reject the name change request via SSR OTHS within 72 hours:

    SSR OTHS ZZ AUTH NAME CHANGE FROM CHAN/JACKY TO CHAN/JACK MR
  4. Once the SSR OTHS authorization is received from CX/KA, the name field can be adjusted by the agent or the GDS help desk.
  5. To avoid PNR un-synchronization, agents must not modify other PNR fields (except pax name) until the name change process is completed.
  6. Once the name has been changed in the CX/KA PNR, rebook the interline sector(s), if applicable. If interline space is no longer available, please use an alternate connecting flight or charge a sector fare.
  7. If the PNR is not ticketed, issue the ticket as soon as possible. In the case of a ticket reissue, be sure to reissue the ticket immediately as the original ticket number will be removed from the PNR and a new TKTL will be generated. If the ticket is not reissued before the TKTL, the PNR will be cancelled.

Recommended practices

Add spaces between separate parts of a first name as shown in passport. Add a correct title if necessary, e.g. "MR".

Last name:
Chan
First name:
Tai Man Peter
Code:
CHAN/TAI MAN PETER MR

Remove spaces in a last name. Add a correct title if necessary, e.g. "MS".

Last name:
Sze To
First name:
Mei Lin Mayleene
Code:
SZETO/MEI LIN MAYLEENE MS

Remove hyphens in a last name. Add a correct title if necessary, e.g. "MR".

Last name:
Sze-To
First name:
Tai Man Peter
Code:
SZETO/TAI MAN PETER MR

Delete spaces in a double last name. Add a correct title if necessary, e.g. "MRS".

Last name:
Lau Wong
First name:
Mei Lin
Booking code:
LAUWONG/MEI LIN MRS

Add a suffix to a family name. Add a correct title if necessary, e.g. "MR".

Last name:
Olsen
First name:
John Jr
Booking code:
OLSENJR/JOHN MR

Duplicate a single letter last name. Add a correct title if necessary, e.g. "MR".

Last name:
U
First name:
Peter
Booking code:
UU/PETER MR

Combine a single letter last name with a first name. Add a correct title if necessary, e.g. "MR".

Last name:
U
First name:
Peter
Booking code:
UPETER/MR

Combine a single letter last name with first name, add a correct title as a first name, e.g. "MR".

Last name:
U
First name:
Peter William
Booking code:
UPETERWILLIAM/MR

If only one letter in a first name, add a correct title, e.g. "MR".

Last name:
Chan
First name:
U
Booking code:
CHAN/UMR

If only the last name and no first name, use a title as the first name, e.g. "MRS".

Last name:
Chanchalrani
First name:
 
Booking code:
CHANCHALRANI/MRS

If a fist and last names together exceed 58 characters, shorten it to 58 characters and enter a full name. Add a correct title if necessary, e.g. "MR".

Last name:
Dissanayakemudiyanselage
First name:
Mahindabandaradissanaya
Booking code:
DISSANAYAKEMUDIYANSELAGE / MAHINDABANDARADISSANAYAMR

If an infant has a first and a middle name, do not include a space in between the two names.

Last name:
John
First name:
William Tai
Booking code:
INFJOHN/WILLIAMTAI

Please always use the passenger name shown in passport for booking and ticketing. Failure to provide accurate name information can result in problems with security and control authorities and passenger processing.